BP
Bernard P

1 reviews | Active since Aug 2010

18 Aug 2015, 13:05

1 Teller available in branch!

Fortunately I seldom have to visit an ABSA bank and I have moved to another bank precisely because of the level of service at ABSA such as I received today.<br> I entered the Claremont branch at around 10:00 to find that there were only 3 tellers on duty. However, one was not at her desk, one teller was involved with a bulk transaction (because the so-called bulk teller was on a teleconference call (during working hours!!!!) so that left one teller to service the whole branch.<br> Needless to say a simple cash deposit took half an hour to perform ... except it couldn't because when I finally did get to the teller she refused to assist me to find the account number for the CIPC (while CIPC said that my ABSA branch would assist me to make the deposit and that they had all the details). So having wasted my time and my parking money I left the branch in disgust. Pathetic, pathetic service! It is a joke considering the banking fees we are obliged to pay. If Pick 'n Pay had one teller on duty and treated their customers as this bank does they would have been out of business a long time ago. SO useless!

0
Replies (1)
Absa
Absa's reply18 Aug 2015, 14:00
Official
Hello bpea****e,


Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd