1 month for a limit increase outcome

I app**** for a limit increase 1 month now. And still didn't get the outcome. What is going on? Does Absa need me as a client? Really pathetic. I called the call centre spoke to an agent who does not even know which credit bureau Absa deals with. She tells me my accounts are not conducted well. Then my question is how did Woolworths approve me for me for a credit card with Absa? If my accounts are not conducted well really? And Woolworths is part of Absa? I want detailed feedback as to what conduct of my accounts are conducted poorly. So they say.