1 reviews | Active since Nov 2016

30 Nov 2016, 16:50

1 month and counting...

<p>I first app**** or send through my application for a re-advance on an existing bond with ABSA on the 26th of October.</p> <p>Since then I have been following up with emails, phone calls and text messages to no avail. The so called "Express Agent" does not respond to any of those, he does not even pick up the phone.</p> <p>I ony get some reponse (not satisfactory) from the branch consultant who has to call him first to get response. The first time I dealt with this guy, the offer to purchase fell through due to his unresponsiveness, it looks like history will be repeating itself again.</p> <p>I resend my husband's payslips on the 24/11/2016, and today our application is still with the credit department. For a car it would have been approved by now but now that I'm buying a piece of land its taking forever.</p> <p>I need urgent assistance</p> <p> </p>

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Replies (1)
Absa
Absa's reply01 Dec 2016, 12:46
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Vanessa Crowe Group Customer Care Absa Bank Ltd

Best regards,