tE
tshepang E

1 reviews | Active since Oct 2015

22 Oct 2015, 17:31

1,02E+17

I've been a member of absa for almost a decade, so on the its been 2 weeks since I app**** for a credit card. and I was told that it takes 4-5 working days, fair enough. and was told to submit of the following a certified copy of my id, a certified copy of proof residence, 3 months pay slip. I went to the branch assistance which I got awesome service the lady's Chantel duffin took all my document and email them to [Email Removed] and gave me confirmation of the email<br> I then called Friday to check if all my docs were received I was told to send the certified copy of my id and certified the proof residence to fsl@absa that's where I need those documents, apparently my docs were not recieved<br> when I called today I was told to wait for another 9-10 working days. the service is appalling and disguising<br> still don't don't why I still bank with they don't deserve my loyalty<br>

0
Replies (1)
Absa
Absa's reply26 Oct 2015, 10:12
Official
Hello tshepieuro,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,