*** not effecient

Called call centre on ***<br> It took me almost 10 minutes before I got through to an agent<br> I selected Afrikaans and still had to speak English - Was told to repeat myself as the agent did not understand a word of Afrikaans!!<br> Was redirected and had to type in my card details which I was 'informed' by an electronic voice was incorrect several times<br> After struggling for another 2-3 minutes was redirected to the main option voice menu<br> Again selected for an Afrikaans agent<br> Again had to speak English after struggling to get through to an agent<br> Pathetic system that wastes time and is inefficient - You never get what you want