1 reviews | Active since Sept 2016
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<p>My vehicle finance account has been settled before 31/08/2016 however my account has been debited with the monthly instalment for August i called the call centre on Friday to get the transaction reversed, after holding for more than 10mins the consultant could not assist due to a credit not reflecting on their side. I called again today 05/09/2016 to get the transaction reversed after holding for another 15-20mins i was told to call again on Wednesday, why do clients have to go through all this trouble just for one simple request Please reverse the transaction and refund my account. The service at Absa is terrible i will think twice before applying for finance again at this institution.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you so much for the prompt response and assistance , please let the great work rub off from the rest of the Absa staff it will make us as clients very happy to get this service on a daily basis.
Thank you so much for the prompt response and assistance , please let the great work rub off from the rest of the Absa staff it will make us as clients very happy to get this service on a daily basis.