Worst Service Ever!

This company does not even deserve this 1 star, I have been running back and forth, sending emails after emails, my husband ordered and paid for 2 books that my son needed for school, this was done on the 13th January 2025, all we were told was sorry for the delay the books will arrive by the 23rd January, which it did not, since then i have been emailing them and get poor response, each time im told it will arrive "in next week" its almost MArch and still nothing, all the kids has their books already, how do i tell my child oh sorry we are still waiting for your books from Above Books, this is pathetic and unacceptable! how much longer do I need to wait for these books that he needed months ago, My husband's call doesn't get answered, no help from their Whatsapp line too. I am not a person to run and give bad reviews, but I feel like I can just scream from frustration especially thinking how my child must feel when he sits in class and doesn't have the books that we paid for in January already. I don't know what to do at this point anymore. I would NOT recommend this business at all. I was asked in 1 email for the order number, send it as well as a screenshot of the actual order showing the date of purchase..... what did that even help as still nothinig?