Placed my order and didn't receive it

Placed an order on the 22nd of December they said the wl deliver btwn 26 and 31 December i didn't receive my order called the landline it's not going through and I sent a WhatsApp message to the other number the person said he /she's not working there am barking on the wrong person there aren't replying my emails I paid my money now the playing hide and sick with me this business is a ****