Business is a ****!

We went onto their website, ordered a stove, paid their invoice R 7150.10, got told that our money is not reflecting but they are sending the item, then get a e-mail to advise our item is being held by customs and we must pay another R 3610.00. The company is based in Mpumulanga so why is our stove being shipped from Kenya? The website: [URL Removed] cannot be accessed anymore.<br> This is a ****!