Terrible Service and No Delivery

I ordered 2 items from this online company in March 2021, payment went off my card instantly. I received a parcel about 3 weeks later, however it was the incorrect item. I ordered a power bank and and co sleeper for babies. I received an item of underwear that I did not order. I emailed them immediately to inform about the error. Since then I have sent numerous emails asking when my correct parcel will be arriving and they keep sending me the logistics report for the parcel delivered in April, which was incorrect! I'm so annoyed that they cant sort the issue out properly, despite the fact that I keep emailing every few days to follow up.