Abecor Hotel welkom

I booked two rooms for official work at the Abecor Hotel on the 6 Feb-14th Feb 2023 for 8 days and upon signing my check-in there was no cancellation policy on the document, I booked and paid in full for 8 days but due to the completion of my work in Welkom I had to cancel last night which was on the 13 February 2023 and today surprise I was told that there is no cancellation refund I then asked the owner and she told me that there is nowhere that the policy is reflected neither on the check-in form nor on the premises but still refused to give me my refund this was so frustrating to me as I incurred a loss of money, I am very disappointed with the hotel's unprofessional behaviour and want a refund.