More than 2 months for a gate repair

Electric gate installed March 2014. Malfunctioned early April 2015. Struggled for weeks to reach Charl. After numerous attempts, we eventually managed to speak with him and inform him of the problem. It took him days to come out and assess the problem. Initially it was a faulty motherboard but once this was replaced, it was discovered that the gate motor had blown. The motor was taken away to ET for repair around end April. We are have almost no feedback regarding the progress of the repair and our calls go unanswered / unreturned. When we do manage to get through to him, he has a list of excuses ranging from waiting for a bakkie to being away on jobs. Currently, our gate is non-functional and is being kept closed by a piece of wire. We are fed up of struggling to get hold of Charl, his excuses and want to get the repair sorted out ASAP.