Poor Quality and bad customer service

I purchased an abaya from Abaya Addict, and I am extremely disappointed with the quality and the customer service I received. Upon arrival, I noticed the fabric was already fraying and coming apart at the seams, indicating very poor construction. I immediately contacted the seller requesting a refund. Instead of a refund, I was offered a replacement abaya. Given the poor quality of the first one, I declined, as I needed a reliable abaya for an event next week and couldn't risk receiving another low-quality item. I requested a full refund. The seller then insisted I choose another item from their store, stating their supplier doesn't accept returns. This was unacceptable, as I needed an Abaya and didn't want to risk further disappointment. After much insistence, the seller finally agreed to a refund, but only after the abaya was returned. To add insult to injury, they only refunded half of the courier fees. This experience has been incredibly frustrating and time-consuming. The product was of extremely low quality, and the customer service was unhelpful and inflexible. I will not be purchasing from Abaya Addict again, and I strongly advise others to avoid this store if you value quality and reliable service.