Poor / No Communication

My scheduled service was not done.No notification received from them wrt an alternative date.I've tried on 2 occassions to get hold of them.the Accounts person,Olivia promised to get a Mr Horn to call me.To date no call received.Had to spend the Easter weekend entertaining my guests in untimmed grass,dead leaves scattered around the yard and insects biting at you every now and again. Absolutely poor communication. Seems that standards are taking a drastic fall at Abacus.Management probably concerned about chasing their next award.My garden is insignificant to them. However the debit order doesn't seem to get missed each month.