ML
Mzwandile L
1 reviews | Active since Jan 2014
13 Jul 2021, 02:56
WORST SERVICE AND EXPERIENCE! ****!
NEVER TRUST THE OWNER OR USE THIS COMPANY. BIG ****!
Called in April looking to purchase a jacuzzi in Port Elizabeth, the owner told me they service PE. He told me they will courier the unit and I requested an installer, was told its R700 extra. I agreed, On installation day no installer came and he just gave me directions on the phone. The unit had broken pipes, leaking, and was not heating. I called and sent images and videos, he blamed the courier he selected. The next day I saw a crack in the bath, he said I placed sandbags incorrectly. I agreed to pay for a guy to come to repair it. Guy came made a mess and left, I called a local pool company to assist. He took no accountability and I still have not used the unit due to the issues it has. WORST SERVICE AND EXPERIENCE! ****!
Helpful (0)
Replies (4)0
Replies (4)
Avanti Spa's's replyOfficial
13 Jul 2021, 08:58Mr Mzwandile
Why do you make us the bad guy. We assist you the hole time send you a installers manual advice you telephonic and even give you discount.
We also supply you with an installers name ,but you choose not to contact him. We do not have control over the courier after the product left our factory. Please do not blame us for your negligence.
Why do you make us the bad guy. We assist you the hole time send you a installers manual advice you telephonic and even give you discount.
We also supply you with an installers name ,but you choose not to contact him. We do not have control over the courier after the product left our factory. Please do not blame us for your negligence.
Avanti Spa's's reply13 Jul 2021, 08:58
Official
Mr Mzwandile
Why do you make us the bad guy. We assist you the hole time send you a installers manual advice you telephonic and even give you discount.
We also supply you with an installers name ,but you choose not to contact him. We do not have control over the courier after the product left our factory. Please do not blame us for your negligence.
Why do you make us the bad guy. We assist you the hole time send you a installers manual advice you telephonic and even give you discount.
We also supply you with an installers name ,but you choose not to contact him. We do not have control over the courier after the product left our factory. Please do not blame us for your negligence.
ML
Mzwandile L's updateReviewer Update
13 Jul 2021, 09:31Hello,
Please do not patronize me, you know the service was bad and the unit is still not working.
I found the company and booked them myself you gave me his number weeks later. they told me you called but also that you were supposed to refer the sale to them and not take the full commission. That's why they did not help with installation. How I am negligent from receiving a unit by your chosen courier broken? Just admit you got paid and I am still paying to repair and hopefully get to enjoy this messed up unit. Feel free to call Dani, he was just here now, it's not working! I have never written a bad review as a small business owner but I had to warn anyone who reads reviews before a purchase. YOUR SERVICE IS BAD, we got on so well till your unit arrived and you know that.
Please do not patronize me, you know the service was bad and the unit is still not working.
I found the company and booked them myself you gave me his number weeks later. they told me you called but also that you were supposed to refer the sale to them and not take the full commission. That's why they did not help with installation. How I am negligent from receiving a unit by your chosen courier broken? Just admit you got paid and I am still paying to repair and hopefully get to enjoy this messed up unit. Feel free to call Dani, he was just here now, it's not working! I have never written a bad review as a small business owner but I had to warn anyone who reads reviews before a purchase. YOUR SERVICE IS BAD, we got on so well till your unit arrived and you know that.
ML
Mzwandile L's update13 Jul 2021, 09:31
Reviewer Update
Hello,
Please do not patronize me, you know the service was bad and the unit is still not working.
I found the company and booked them myself you gave me his number weeks later. they told me you called but also that you were supposed to refer the sale to them and not take the full commission. That's why they did not help with installation. How I am negligent from receiving a unit by your chosen courier broken? Just admit you got paid and I am still paying to repair and hopefully get to enjoy this messed up unit. Feel free to call Dani, he was just here now, it's not working! I have never written a bad review as a small business owner but I had to warn anyone who reads reviews before a purchase. YOUR SERVICE IS BAD, we got on so well till your unit arrived and you know that.
Please do not patronize me, you know the service was bad and the unit is still not working.
I found the company and booked them myself you gave me his number weeks later. they told me you called but also that you were supposed to refer the sale to them and not take the full commission. That's why they did not help with installation. How I am negligent from receiving a unit by your chosen courier broken? Just admit you got paid and I am still paying to repair and hopefully get to enjoy this messed up unit. Feel free to call Dani, he was just here now, it's not working! I have never written a bad review as a small business owner but I had to warn anyone who reads reviews before a purchase. YOUR SERVICE IS BAD, we got on so well till your unit arrived and you know that.
ML
Mzwandile L's updateReviewer Update
13 Jul 2021, 09:39I have images and videos from the first day it arrived and the "work" your guy came to do. In the words of your PE agent, appalling service and work. You also have them so do keep them as I am taking this thing legally.
ML
Mzwandile L's update13 Jul 2021, 09:39
Reviewer Update
I have images and videos from the first day it arrived and the "work" your guy came to do. In the words of your PE agent, appalling service and work. You also have them so do keep them as I am taking this thing legally.
Avanti Spa's's replyOfficial
13 Jul 2021, 09:40Mr Mzwandile
If you have any questions regarding this matter ,please do not hesitate to contact our office.
We always try our best to help. We still have the pictures you send us with the Spa running and lights on the evening you install it..
If you have any questions regarding this matter ,please do not hesitate to contact our office.
We always try our best to help. We still have the pictures you send us with the Spa running and lights on the evening you install it..
Avanti Spa's's reply13 Jul 2021, 09:40
Official
Mr Mzwandile
If you have any questions regarding this matter ,please do not hesitate to contact our office.
We always try our best to help. We still have the pictures you send us with the Spa running and lights on the evening you install it..
If you have any questions regarding this matter ,please do not hesitate to contact our office.
We always try our best to help. We still have the pictures you send us with the Spa running and lights on the evening you install it..