TR
Theo R
1 reviews | Active since Jul 2019
30 Jul 2019, 15:55
Don't do any business with this firm
I am so sorry I found these reviews to late, because I have the same overall bad experience with this firm! The story: I bought a Jacuzzi in April and got it installed in June. NOT assembled at all. They had to put it together with the wrong materials and my tools. So I stopped them at a certain point which would do more damage then good. After a long wait and mails and telephone calls from me, they came out again and had again the wrong material with them to connect the cover to the Jacuzzi.
Finally they mails me that this was the case that they were not going to supply the clips. So they considered the job done with the missing items. I proposed to have it a) corrected, b) return the Jacuzzi, c) I accept, but don’t pay the remaining 5%. This is Ernst's reply: Void your warranty on the Jacuzzi from today and I hand you over to Accountability that handle these cases for us.
So I have a (bad) Jacuzzi with a cover which I can’t close or keep it locked with straps.
Moreover the quality of the product is not good at all. It’s not leveled (bought it with stand included), the sides are not aligned, the nozzles are all on different heights, etc.
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Theo R's updateReviewer Update
31 Jul 2019, 14:04Amazing a reaction in less than 3 hours, which was normally around 12-3 weeks, and then give yourself 5stars!!!! Yes, you replaced the Digital screen(R3500) which was damaged during installation on site by your team. Delivery was included in the total order / price at R1.600,00. So don’t lie about delivery free of costs. Thanks for mentioning the step, I forgot about it. It was delivered with a chip of more than 3cm broken off and yes I damaged it by stepping on it. A chip of 2cm broke off at the bottom. The reason: all the sides were different in height and not straight. So the step was wobbling on all sides and was supposed to stand on the 4mm thickness. You could not step on it and feel safe. So I added a ground frame to it at no additional costs to Avanti Spas. By the way the repair is not finished. I have now two different colored patches on the side. The discount offered, because you cannot fulfill your order, is R500,00 and the price of the clip is R420/each, as you intended to charge me additionally. This means you steel another R1.180,00 for not delivering and not finishing the order. I have a bended cover (not closing all around the spa top), which cannot be fasten to the surround. And that in a windy environment along the ocean. You do lie again about the nozzles. Your product comes out of the mold, without holes for the nozzles as you showed to use. We were asked to provide a layout and we handed in an symmetrical spread of the 12 nozzles over the 4 seats. Then you drilled the holes and as a result 6 are more or less at the correct place and the remaining 6 are floating around. The leveling is a wrong word. What I intended to say, is that the fiber surround, part of the order, for holding the spa, is not at level. They do know about that, because the crew was prepared and started to put fiber supports blocks under need it the have raise it and support the spa. So I have a surround which is mostly 20mm of the ground. Moreover the outlines of the spa are not in line with the surround. At one corner it's even 30mm over it, while it at other places is 20mm inside. Lucky enough I refused their 100% upfront payment and there is R2.315,00 outstanding. It’s simple as soon as you deliver a complete and acceptable product as ordered, I will pay the remaining. Keep in mind that people want to pay 100% for a good product and service, which are both missing from your company. I am quite disappointed about this company and hope they will be out of business a.s.a.p before they do more damage to customers.
TR
Theo R's update31 Jul 2019, 14:04
Reviewer Update
Amazing a reaction in less than 3 hours, which was normally around 12-3 weeks, and then give yourself 5stars!!!! Yes, you replaced the Digital screen(R3500) which was damaged during installation on site by your team. Delivery was included in the total order / price at R1.600,00. So don’t lie about delivery free of costs. Thanks for mentioning the step, I forgot about it. It was delivered with a chip of more than 3cm broken off and yes I damaged it by stepping on it. A chip of 2cm broke off at the bottom. The reason: all the sides were different in height and not straight. So the step was wobbling on all sides and was supposed to stand on the 4mm thickness. You could not step on it and feel safe. So I added a ground frame to it at no additional costs to Avanti Spas. By the way the repair is not finished. I have now two different colored patches on the side. The discount offered, because you cannot fulfill your order, is R500,00 and the price of the clip is R420/each, as you intended to charge me additionally. This means you steel another R1.180,00 for not delivering and not finishing the order. I have a bended cover (not closing all around the spa top), which cannot be fasten to the surround. And that in a windy environment along the ocean. You do lie again about the nozzles. Your product comes out of the mold, without holes for the nozzles as you showed to use. We were asked to provide a layout and we handed in an symmetrical spread of the 12 nozzles over the 4 seats. Then you drilled the holes and as a result 6 are more or less at the correct place and the remaining 6 are floating around. The leveling is a wrong word. What I intended to say, is that the fiber surround, part of the order, for holding the spa, is not at level. They do know about that, because the crew was prepared and started to put fiber supports blocks under need it the have raise it and support the spa. So I have a surround which is mostly 20mm of the ground. Moreover the outlines of the spa are not in line with the surround. At one corner it's even 30mm over it, while it at other places is 20mm inside. Lucky enough I refused their 100% upfront payment and there is R2.315,00 outstanding. It’s simple as soon as you deliver a complete and acceptable product as ordered, I will pay the remaining. Keep in mind that people want to pay 100% for a good product and service, which are both missing from your company. I am quite disappointed about this company and hope they will be out of business a.s.a.p before they do more damage to customers.