terrible customer service

I had sent them an email in dispute of a ticket issued to me on the 14th July 2025. email sent on 19th July 2025

The ticket is for the following :

1. Failed to stop a vehicle in line with stop sign line.

Reason for dispute :

I did stop on the stop sign as expected. The issue was that the traffic officer did not think I stopped enough which is ******** plus there was no other vehicle in the intersection except mine.

There was absolutely no way from where the traffic officer was that he could even see the stop sign as he was standing after turning to Mandela drive because at that time of the day there are cars parked on the left hand side blocking his view. He could not has seen any car at the stop sign not without impeding traffic on Mandela drive cars coming from Arcadia as shown on the attached picture with the actual stop sign in question.

Luckily for me at every stop the car's Engen temporarily shuts down and this information is stored on the car's data as well as tracker data. The tracker marks all the location the Engen was turned off which it does on the picture attached the car was at 0km/h at that time and it also shows the stop after turning and stopped by the traffic officer 20 meters before the robot at Mandela drive .

I have also requested a report with is attached that shows the date, car registration, time , stop time on the day to prove that the stop sign was obeyed.

The saddest thing here is having law enforcers hiding behind civilians cars doing ******** stop over assumptions hoping for a mere lunch.

i have not received any feedback its just nothing and it is over 3 months now