Quick to take payment, slow to send damage report

On 17 March 2016 we encountered an electrical problem at our house and contacted AAA Electrical to send a technician to assist. We were then informed of the damage and the proposed fix (quotation). The person who answered the 24hr line, told me that they would provide a damage report within 2 working days, which we could then submit to our home owners insurance for reimbur*****t. Full payment was due immediately and since we had no power, I had no other way out than to make payment (R5586). <br> <br> Since then 6 working days have passed without us receiving the promised damage report. My husband and I have had many conversations with a Martin from Customer Service @ AAA Electrical and every time there is just another lame excuse for them not sending the damage report. On Thursday 24 March my husband was told that the damage report would be submitted within a day. On 29 March (Tuesday after long weekend) we were once again informed that it would take another day for the report to be submitted. When I phoned today I was told again 1 day because the typist is busy with other reports. This is NOT ON!!! How long do I have to wait for a damage report?