devious marketing of services

On the night of the 25th May,there was a bang and our electrical services were cut. We phoned AAA Electrical approximately 8.30 pm and enquired if there was a call out fee,and what was the charge, the operator said there was no call out fee and we engaged their services <br> Two technicians arrived we explained what happened and he opened the meter box, which is situated outside, and showed us that there was a surge of electricity which burnt the wires. He explained that there was nothing he could do and that we should call the municipality/council to have it fixed, whcih we did. I enquired from the technician how much I owed for his services. He called his office and told me R998. I was amazed by this cost and asked why and how he arrived at this cost . He told me the company's standard fee is R998. I reminded him that I was told by his operator there was no call out fee. He agreed that they do not have a call out fee but there is an inspection fee. He could not justify what he had inspected to justify this fee. He demanded payment. I paid and called AAA Electrical the next day to find a settlement - no luck. This pricing mechanism is very devious and ********* to the public