Unreal

I had a vehicle accident on the 26th of October. I had the first promise of payment from the company on the 19th of December after a long battle. Twice in January the company **** about having paid but refused to produce the proof of payment. Some emails are responded to with meaningless feedback like "please pay this customer, you are being unfair to him." Like the ANC marching to grieve at the Luthuli House. I continue to pay my bank and tracker premiums whist this excuse of a company continues to play games let alone not having a car for over 3 months. Is this even a real company? Are they a front of Affinity Insurance to rob unsuspecting clients? What's going on?