NO ASSISTANCE BAD MANAGEMENT NOT WILLING TO ASSIST MANAGER ALWAYS "BUSY" ALWAYS

Good day,

To whom it may concern.

I have now been trying to get assistance and to finalise the above claim since JUNE 2017 with no resolve.

On the 26th of June 2017 your Client Mr Ike Schreiber Id Number rear ended my vehicle which was stationary at a Red Light. Your company fixed your clients car however you have still not come back with a settlement amount regarding me the 3rdparty.

Your client was in the wrong as I was stationary at the intersection with a Red Light.

Subsequently since the 26th of June 2017 I have followed your instructions and sent through all supporting documents including: • 3 quotes from authorised panel beaters • Sketch of incident • Letter of demand • Saps case number • Copy of id • Copy of drivers • Vehicle documentation. With the above sent to Michael, (adviser) Walter Nakedi (Team Manager) as well as the Manager Noreen, I have also phoned Multiple times and sent numerous emails with no success.

My vehicle is still not repaired due to an accident that your client caused.

We once again contacted Noreen last week Thursday 09/11/2017 to assist. Left messages once again NO RESPONSE. We called her again in the afternoon and she advised she would call back ONCE AGAIN NO RESPONSE. We followed up again and was told she is not available.

I feel this is totally unacceptable as one really struggles to get through to them and you are never get a response if messages are left.

I have also included the Ombudsman as I feel there are no other options?

Please advise on the way forward as this is still not resolved.

You can contact me via email