***********, lazy and unbothered

I would like to express my dissatisfaction with aaa and affinity. I have been with Affinity insurance for 3year and i have never been late or missed any of the monthly premiums 31 Oct: i was involved in an accident and my car was towed to Hofbro. I was required to pay R11 000 but i told them i didnt have that kind of mine and i was told that my car will be fixed but they will deduct 25% off the amount that they needed to pay out and i can take the car and get a mechanic that will fix it without asking for access of which i did. 16 Nov: I kept on following on my claim, the guy that was assisting me was not taking my calls, always on lunch or on leave. i drove to aaa offices and met with the manager Noreen Beytell who promised me she will personally handle my query , since then i havent heard from her and nothing has been done to speed up the process. , I have been calling their offices daily and leaving messages for her to please call me back.

26 Nov: called to follow up again and finally spoke to Cheldon who asked that I send him a tax invoice from my panel beater of which I sent the following day in the morning. I have been calling your office ever since and spoke to different consultants. My calls would be transferred to Cheldon and I would immediately get disconnected without talking to him. I even had to ask a guy by the name of Daniel to make sure that Cheldon answers the phone of which he did.

Cheldon told me that he does not have any feedback or update for me because my case has not been allocated to anyone at King Price, this is the feedback that I got from him on Monday of waiting for King Prices feedback. I called King Price and spoke to Richelle, she is in the legal department. She told me that she sent an email to Cheldon yesterday requesting for the tax invoice and has not received any feedback from him. 5 Feb: My car has been fixed, it was ready on the 15 Dec 2018. aaa still playing games, not taking my calls and not getting feedback. I was told 2 weeks ago that my claim has been authorised and that i will be contacted. My panel beater is charging me more money 30 days storage at R300 which aaa is refusing to pay.

I am frustrated because of poor communication from your side, I call every day to get feedback and I get **** to by your consultants. I have my car ready at the panel beaters and need the money to pay for it. There are also parts that are missing from my car when I collected it. Hofbro is also waiting for Affinity to respond to their emails. You have been unprofessional in the way you have been dealing with me. You have staff that is *********** and arrogant. I have been a loyal client and have a good record of paying both my medical and my car insurance in time. You have made numerous promises to me which were not fulfilled, calls not been taken and emails not been responded to.

I am a point where I want to know a definite answer to my query. When am I getting paid and why have you not pro-actively followed up with King Prize who is willing to pay? Why am I being treated so badly? The third party seems ready and willing and ready to settle but you have been dragging your feet! I have been treated with disrespect. I need my car! The panel beater is closing next week and will only open in mid-Jan. I have been inconvenienced, this matter should have been sorted by now and it’s not.