Horrible service

<p>I was involved in an accident on the 14/04/2017. I called AAA claim company on the 18/04/2017 to register my claim. I called them at 08:30 but i was told it was busy someone will assist me and i had to call again after 12 thats when i got Bianca Durand. She helped me but i never got anything from her until i got a call from Affirnity underwiter telling me that since my car is written off there wont be any debit order. I was surprised because Bianca never called or send an email to me but after i caller her she informed me she send it to wrong email address and she send me requirement i need to send her for the claim to be finalised .</p> <p>I Sent the natis document and Settlement letter on the 25/04 and was told i will get feedback by the26/04/2017. I didnt get anything from Bianca and when i called on the 28/04/2017 i was told she was on leave and there was another lady who told me the claim needs to be validated and it wont take a day to do that and promised by on 02/05/2017 it will be done.</p> <p>When i called Bianca on 02/05/2017 I couldnt get hold of Bianca so i send her an email and she responded and said she will give me feedback on the 03/04/2016 but she never did nor respond to my email.</p> <p>She only said today she will processe the claim today after i demanded answers from her.</p> <p> </p> <p>Im so angry and frustred because no one want to help me and im struggling to get to work and no one give a flip.</p> <p>I want answers and before i take this claim to ombudsman.</p> <p> </p>