bad customer service, was using *** for the calls

<p>Good evening</p> <p> </p> <p>Today at 13h44 i called the insurance company(AAA) wanting to inquire about my claim status, I got transferrred to the claim department and a consultant picked up but never uttered a word. the call continued with me waiting for her to attend to me but she went on with a converstion with her colleagues talking about someone being a robocop or something like that.the conversation between the colleagues continued as if im not on call.3m6s into the call i decided to drop the call because i could deduce that i wasnt of any importance to them regardless of me paying monthly premiums on time every month.</p> <p> </p> <p>I called again at 13h48, got transffered as usual to the claims deprtment and I spoke to Petra which I said Im asking for a specific consultant(Rosemary) or the manager (Debbie). I got transferred and held on for a whopping 12m36s. I eventually dropped off the call because no one was attending to me.Now what rang in my mind was how possibly could it happen that i can call 3 mins before and people are having conversations between themselves not attending to clients then there after suddenly they are busy, What a coincidence.I am very upset at the manner in which I was being treated and the way Debbie handle this matter. Surely the bad attitude they are displaying to their clients will earn them "the baddest insurance company of the year</p>