Aaa claims company

Hello Peter. AAA Claims company is not responding on my claim, I have been sending emails and the company is not responding to advise on the status of my claim. I have been calling their land line I am just putted on hold for hours. This is been going on since almost two weeks now. The last time I spoke to reception I was told that I will get an update on the next day which was a week ago. At this moment I don't know how to reach them, I don't even know what is going on with my claim. They have poor service shame.