7 months waiting on repairs

Hello Peter

Was rear-endedat a stop street by client of AAA on 27 June 2019. All necessary documentation has been submitted by the 12 July 2019. Its been 7 months of several calls and emails and the damages to my vehicle hasn't been repaired. The consultant Kevin always has the same response " awaiting instructions" what instruction is this exactly? Doing what should be rightfully done? The manager Noreen has been CCd in all correspondence, I've left messages for her to call back and is never available, never returned a call and never intervened in this matter. Noreen is just absent in all of this!!! Every business has an SLA however it seems as though this institution con's clients into believing they are covered against 3rd party claims and false advertising....7 months??? And still awaiting instruction to pay for damages that your client did. This company's service is poor and pathetic.