Exclusive Movers/AA van lines Furniture Removal - Totally dissatisfied

I used AA Furniture removals plus minus 7 months ago, was satisfied, they moved me with a removal truck.

I received a quote again and decided to use them again- he quoted me same price for much less furniture - but instead he Neil used his own company Exclusive Movers with more or less the same amount of money - did not mention at all that he will not be moving my furniture in a Moving truck - used an vehicle with a trailor which was stopped how many times by the Police - My furniture only arrived late in the afternoon - my carpets all dirty and some furniture damaged - I feel he should reimburse the money due to the fact that he was not using a moving truck.

This is the quotation I received from Neil which I accepted and he then switched to his own private company Ecclusive Movers

A.A. VAN LINESCC

FURNITURE REMOVALS

LOCAL COUNTRYWIDE STORAGE

PROF, DR, MR, MRS, MS

QUOTATION DATE:21/01/19

REF: Neil Moore

Jorina Venter

VOLUME

REMOVAL

DELIVERY

DATE:

DATE:

CONTACT INFO:***

600’

31/01/19

CELL: (C) *** (W):

FROM:

Nelspruit

(PLEASE ADVISE ON ACCESS IF SHUTTLE NEEDED)

TO:

Kempton Park

(PLEASE ADVISE ON ACCESS IF SHUTTLE NEEDED)

QUOTATION: UNIT PRICE

1 COST OF REMOVAL 25th to 5th

END MONTH

R 9800.00

2 COST OF REMOVAL 6th to 24th

MID MONTH (BONUS PRICE)

R N/A

3 COST OF PACKING – CARTONS

@ R 60-00 EACH

R N/A

4 COST OF PACKING – WARDROBE CARTONS

@ R 180-00 EACH

R N/A

5 SPECIALSED WRAPPING (Medium)

@ R 90-00 EACH

R N/A

(Large)

@ R 200-00 EACH

R N/A

6 PURCHASE OF CARTONS

@ R 30-00 EACH (Double Board)

R N/A

FOR SELF PACKING

@ R 20-00 EACH (Single Board)

R N/A

7 PLASTIC COVERS

@ R 60-00 EACH

R N/A

8 TRANSPORTATION

CARS/ PETS

R N/A

9 STORAGE

(PER MONTH)

R N/A

10 COST OF REDELIVERY

Mid Month

R N/A

(WITHIN 40KM RADIUS OF DESTINATION WAREHOUSE)

Month End

R N/A

11 INSURANCE: A) IN-TRANSIT

Fire, collision, overturning & hi-jacking.

R INCLUDED

(TOTAL LOSS/DAMAGE ONLY)

B) ALL RISK (Includes in-transit)

Damages, breakage & theft

R N/A

(TOTAL COVER)

NB! Please refer to our terms & conditions regarding

SUB TOTAL

R 9800.00

All Risk insurance. Please ensure you are fully covered with either your insured company or through

VAT @ 15 %

R N/A

The removal companies insurers.

GRAND TOTAL

R 9800.00

R 100 000.00 TOTAL VALUE OF FURNITURE

SATURDAY SUR CHARGE R 1000.00

SUNDAY SUR CHARGE R 1600.00

P/HOLIDAYS SUR CHARGE R 1600.00

POINTS TO BE NOTED

Bank Details : A.A. Van Lines NO CHEQUES ACCEPTED

Bank : ABSA

Account : ***

Branch : 523142

Use surname as reference for deposit

All approved company’s - Official company order required.

All Private removals 50% deposit required to confirm and secure booking.

1. All vehicles are closed

2. Vehicles equipped with blankets

3. Only permanent staff

4.Drivers equipped with cell phones

5. Very Competitive and reliable

6.fully trained crew to load and offload

7. After hours cell numbers given