Three Hour Wait For A Tow Truc****!!

<p>I called the AA emergency number at 05:43am and asked them to send a toiw truck. I was informed that there would be a 60 minute wait.</p> <p> </p> <p>At 06:50am I CALLED AGAIN and was informed that there would be anouther 45-60 minute wait!</p> <p> </p> <p>At 07:32am I CALLED AGAIN and was informed that the truck is on the way and was delayerd due to traffic!</p> <p> </p> <p>At 07:45 I CALLED AGAIN and only after this call did the call centre call me with updates!</p> <p> </p> <p>The tow truch arrived at 08:45am and turned around a few metres from my place because the call centre had given an incorrect address!</p> <p> </p> <p>Waiting for 3 hours for a tow truck to arrive after numerous telephone calls to the CALL CENTRE by the c ustomer is definitely not on!</p> <p>Since the AA moved the call centre to a central place, their service absolutely stinks and I am not at all impressed with the way they operate or their incompetant call centre staff who do not communicate truthfully with the customer!</p> <p> </p> <p>The AA poor drivers bear the brundt of the customers frustration and this is not fair on the drivers or the customer. The AA Emergency Service Call Centre staff are *********** to the core and need to ups**** or find a job more suited to their lazy and haphard work ethic!!</p>