1 Stop Con-artists (not plumbers)

Their service is atrocious. They do not follow up on call outs, they do not phone back when they promise they will, they do not listen to their clients. I needed an evaluation done on a potential water leak. Some called me to confirm that they will be doing the evaluation on X day. I told them that I am not available and would rather be there when the evaluation is done. He said he will phone me back - he never did and the person who did the evaluation arrived and did the evaluation while I was not home. My nanny let him in and said he spent about 10 min on site. The following day I had to contact them to follow up on feedback or a report. I received it later that day, but the report was not only badly written, it was also not very informative, nor did it state the process that would be required to fix the issues. I phoned them again the day after to ask what we need to do now. That was 3 weeks ago and I am still waiting. Within the past 3 weeks, I contacted them numerous times. I spoke to the Service Manager who promised me that he would look into everything, get the facts and then contact me. He didn't. I then followed up with the receptionist again who said she would get him to contact me - he didn't. I phoned again and asked to speak to the owner. I was told that I could only speak to the Manager (branch Manager or company Manager I am assuming). He was in a meeting and did, in fact, phone me back. I explained my issues and he said he would get back to me within an hour so we could resolve this. I am still waiting for him to contact me. The second the evaluation was done I received an Invoice stating that I immediately had to pay the R1300 odd amount. But they have not helped me with my problem at all. Their fee is too high and to add insult to injury their service is non-existant which makes the fee feel even more like a money making scheme because they don't do what they say they do. They are not leak detectors, they are con artists.