outcome horrific

When to her she is a desighner. Send picture didnt take measurrent at all. Dress was scew and was not outcome like she said. Took dress back several times an did payment ofR950 toward the R1450. She said I must take dress as is even though it does not fit my daughter. I said I will rather take my money back but she refuses. It is 5 months ago when I payed for dress and still waiting . She also admitted in message that se was in a hurry with dress and apologies about dress. She said im responsible for material if I want the dress different which I understand but it was het mistake because she didnt take measurment and said material will flair which it did not.