Consumer rights

I have been garnisheed without my knowledge,no communication has ever been forwarded to me. I just saw a deduction on my salary advice. The amount is so high,I can't afford it,I contacted these attorneys and was assisted by Nonhlanhla Methula,I explained that I have no communication from their company regarding the garnish. I requested a decrease of the installment,she asked me to forward documents,my salary advice and a list of my expenses. I did,they stil went and deducted the same amount. I can't afford it. I want a refund of that money and I want full details of this garnish,I won't pay for something I don't see,especially the outstanding balance and the company name. I need that money as I'm a bread winner and single parent of a family of 4. Nonhlanhla promised to help but she didn't. If I don't get a response I will revert to FSB and ombudsman as I feel that my consumer rights have been violated.