Intimidate your client to be happy
<p>This was the most horrific experience for me from day one. I went with my fiance to go ring shopping and came across this company on the internet. Should have known better. First they added extra costs for ring sizing as they dont carry stock and only has one size of each ring in the shop. So in the end the price is not what is advertised in the page. Then secondly you receive your ring only to find that your 5 piece ring set has a different size for each piece so it did not fit. So we ended up having to take it back at our own cost and time and wait again for a replacement. We received the replacement and this time it actually was the correct size. Then after just a little over a month the one stone fell out. I hardly wore the ring and looked after it like gold. So to me this was a huge shock. So I contacted the company in a very unhappy state of mind. Only to be told that they only have a month guarentee on the ring and this was not acceptable to me as I was unhappy with the quality as I can not see how a ring I hardly wore can break in such a short time. They did however agree to fix it free of charge which I felt was due as obviously one would want your client to be happy. Then I got a message saying they could not fix it as the claws broke off so they giving me a replacement ring which I felt wow thats great until I received the ring and the stones werent even mounted properly as they are all skew and uneven. I told the owner I was not happy with the reject ring and she became very defensive and I was kind of being intimidated to watch out to complain somewhere because of name and shame act. Wow. In the end I have now given up. I can not deal with the emotional torture anymore. Now I sit with a ring which I am unhappy with but this will teach me in the future to only go to companies that have been highly recommended.</p>