RUDE BUS STAFF - ARROGANT & OBNOXIOUS!!!

THIS MORNING AT 07:28AM ME AND MY MOTHER GOT AT MAHATMA GANDHI STATION (KOTZE STREET - SUNNYSIDE, PRETORIA) AND THE BUS TO HATFIELD HAD ALREADY ARRIVED (AREYENG BUS NUMBER: VS1008), THE STAFF AT THE STATION SAID WE CAN JUST GO THROUGH AND PAY FOR OUR TRIP TO HATFIELD INSIDE THE BUS (AS THERE IS A PAY POINT / TERMINAL INSIDE THE BUS), HOWEVER WHEN WE GOT ONTO THE BUS,WE WERE CHASED OUT OF THE BUS BY THE BUS ATTENDANT TO GO AND PAY OUTSIDE AT THE STATION, WITH THIS SAID, WHEN EXITING THE BUS THE DRIVER CLOSED THE DOOR AND MY MOTHER WAS CAUGHT BETWEEN THE DOORS, SHE HAS BRUISES ON HER RIGHT SHOULDER AND ARM AND HER LEFT HAND AS SHE TRIED TO STOP THE DOOR FROM CLOSING. I FIND THIS UNACCEPTABLE, THE WAY WERE WE TREATED AND THE MANNER THE BUS ATTENDANT SPOKE TO MY MOTHER, WHAT KIND OF SERVICE IS THIS? WE ARE PAYING CUSTOMERS!!!! HOW CAN AREYENG EMPLOY PEOPLE LIKE THIS - THAT DOESN'T KNOW HOW TO SPEAK OR TREAT THEIR PASSENGERS , IS THIS THE WAY AREYENG IS PLANNING ON TREATING THEIR PAYING CUSTOMES, WITH RUDE AND OBNOXIOUS STAFF? THE ATTENDANT DID NOT EVEN APOLOGIZE TO MY MOTHER FOR THE WAY HE SPOKE TO HER AND FOR LETTING THE DRIVER CLOSE THE DOOR WHILE SHE WAS STILL BUSY EXITING