Not accepting accountability for poor service

Booked a honeymoon suite and poor services was received not even an intent to walk an extra mile to make the honeymoon night special. Various hygiene issues, maintenance and overall cleanliness of the suite were highlighted to the owner in an email to be treated as positive critics to be used for future improvements. The owner just made up various excuses and blamed the personnel and didn't take any accountability or even offered an apology.<br> <br> Guests slept over at the lodge as well for my wedding and paid different rates for similar units or even more expensive for smaller units. Guests paid for breakfast and didn't receive any the next morning and the owner requested the married couple to return payment to the guests who didn't receive the breakfast.<br> <br> My warning to future guests escpecially future brides, DON'T use this facility you will get exactly only what you have paid for and not a cent more, no additional effort will be made by the lodge to make sure your stay or special day goes 100%.