Disappointing experience, Very Poor indeed.

I Ordered a cake from Cherry Lane Cake Shop on Thursday (31/05/2018) and I was meant to collect it either Sunday (03/06/2018) or Monday (04/06/2018), so I decided to collect it on Monday (04/06/2018) on her Birthday. To cut the long story short, when we arrived at home to celebrate My daughters Birthday, after cutting the cake, it seemed to be very dry, then i distributed it to the children, but when I tasted the cake, it tasted so awful and it was really dry, as though it has been sitting in the store for weeks. Soon after tasting it, I Asked all the children to bring back their piece of cakes so that I can Return it bake to the store. As soon as I arrived at the Cherry Lane Cake Shop in The Glen Mall, There was a lady in the front, I greeted her and explained to her about the issue of the cake and I then asked for a refund. She just kept quiet and refunded me the money, she did not say anything, she just kept quiet, She did not even ask for my Name nor Contact Number, No one called from Cherry Lane Cake Shop to ask about why I returned the cake or to even apologized. I was Disappointed by the level of service that I received on Monday (04/06/2018) at the store, it was really shocking! It had to be My daughter's Big day, but instead it turned out to a bad one, Her Birthday Party was Ruined. It really did break my heart.