Bad business

Absolutely Disgusted in the way they do business and how they treat clients

The 15 th of December i had to be at their place round 8 to book in my bakkie for its aircon to be fixed, rhis booking was made the previous week on 9 dec

So i left my bakkie there for the whole day and I went back round 5vthe afternoon in the hope that they would be done for i was told it wil not take that long to fix, when i got there no one was working on my bakkie and were working on cars that was booked in after mine, then when i asked the reception lady how far thei are, they were still busy, after i asked the question they started working on my bakkie just before they wanted to close so they made a quick job and then told me the pump is faulty i must get a new one,

So i left there going to another guy that got the pump for me and he showed me that yhere is nothing wrong with the pump, and then he showed me the guys that was putting the aircon pipe back on the pump broke the o ring sealing everything so he fixed it and showed me its not leaking anymore and he alsso charged me for the hours worked taking of everything

I told johan what happened at a and j auto and he said bring it in on Thursday so we can have a look.,nefer said sorry for the inconvenience we caused and just went on, so i dropped off my bakkie at A and J Auto the Thursday and by 10 am they phoned me again telling me everything is done but my pump is not kicking in and its definitely the pump that is faulty

So when i got there i was told to pay up everything they quoted me on and extra like a new o ring that they damaged, to be paid in full, how can u ask a client to pay more then u quoted them and charge them for something they broke???

So the system has not been regased and that was also part of the price i had to pay in full

So i paid it and went straight back to the guy i got the pump from and it took him 20 mins to see that the power plug plugging onto the pump giving it power to switch on was not connected, so he fixed the plug and gassed the system and pow its al working with the same things A And J Autoworld could not fix for the second time, so now i had to pay this guy again for fixing other people's mistakes

I am very disappointed in the way that johan told me 2 times that i must get another pump because its not working and then it is fixed up by another guy,

There is no fault finding done when something is not working the first time and then fingers are being pointed to other people that did not do anything wrong

This iss very bad service, even when they expect u to pai everything thats been quoted on and its not workin with extras added

I asked the lady on Thursday to ask johan to phone me and im not getting anything from them and i want a refund on the stuf done wrong and also my time the other guys time fixing up their mess and disel wasted driving up and down

I am not happy with them not happy at all

And to end it alll i want to quote a frame that's hanging in their office that says "if u think Professionals are expensive wait until u see what amatures costs u" in that case im not sure wher the professional people are working the because i dont think the guy that fixed their mess is stil an amature guy fixing professional peoples work

I would like some refund and for johan to phone me and apologize to me on how things were done