Terrible customer service

<p>I just called the AA roadside assistance call centre looking for towing services and was assisted a lady called Thembi who told me that my account was in 30 days overdue and she is unable to assist .I told her that my debit order runs on the 1st. I then explained that I was not aware and wasn't not notified of this,she then told me there's nothing to be done that's just how it works. For a frustrated client to be such just made the situation worse. I get that the acc- could be in arrears but the fact she was not even emphatic or tried to assist me and find solutions. she told me straight that I can talk to her supervisor and thy will take it from there. I asked her to tell her supervisor to call me back as I was low on airtime and no one called.I then called again and was assisted by Edwin who was just as rude and seemed to not care even less. I told them I will pay the money cash but explained there was no arm. I am disgusted by the level of service ,it is far worse than a government department. When I asked why I was not notified of this he to me that my bank was supposed to send an SMS. I dnt know where they train their consultants but I would not recommended their services to anyone if this how they treat their clients!!! Ref numbers given was- 170 ********** and 170 ********** !!!! </p>