Hellopeter
Share Your Experience
AS
Alain S

1 reviews | Active since Mar 2009

12 Mar 2025, 20:26

ZERO SERVICE !!!

Hi I have been struggling to pay money due PayFast since December 2024. They simpy ignore all my emails. Is there anyone capable of assisting ?

0
Replies (15)
PayFast
PayFast's reply13 Mar 2025, 11:24
Official
Hi there,

Thank you for reaching out to us.  We're sorry to hear about your experience. We’ve escalated this matter to our team for urgent review. Further feedback can be expected shortly.

We appreciate your patience and understanding while we work to resolve this for you.

Best regards,

AS
Alain S's update13 Mar 2025, 17:35
Reviewer Update
Hi

Someone contact me, but could not assist. Not sure what the point of the contact was ?
AS
Alain S's update14 Mar 2025, 14:09
Reviewer Update
ANY UPDATE ?????
AS
Alain S's update14 Mar 2025, 15:11
Reviewer Update
THANK YOU !!
AS
Alain S's update17 Mar 2025, 09:40
Reviewer Update
ANY UPDATE ????
AS
Alain S's update17 Mar 2025, 16:43
Reviewer Update
Why would you close the account ? Who instructed you to do so ? You have no right to do so !!!
AS
Alain S's update17 Mar 2025, 22:07
Reviewer Update
On 9 Dec 2024

Your PayGate terminal account refers. Due to an error on your Agreement for the debit order, we were unable to collect our dues. We have corrected this as you had the correct number in another part of the Agreement. And another admission of the mistake : On 12 Dec 2024


Thank you for your email. At the outset, I sent you an email explaining that there was a mistake by the Onboarding team who loaded the bank details. If you think that will assist you, please feel free to use it with your bank.
AS
Alain S's update17 Mar 2025, 22:09
Reviewer Update
I HAVE BEEN TRYING TO RESOLVE THIS ISSUE OVER 3 MONTHS NOW (SINCE DECEMBER 2024) AND NOBODY IN CAPABLE OF ASSISTING.

SHOULD WE SUFFER ANY DAMAGES AS A RESULT OF YOUR DECISION TO CLOSE OUR ACCCOUNT, WE WILL NOT HESITATE TO CLAIM DAMAGES ACCORDINGLY !!!

PLEASE BE GUIDED ACCORDINGLY.
AS
Alain S's update18 Mar 2025, 09:09
Reviewer Update
ANY UPDATE ???
AS
Alain S's update18 Mar 2025, 14:02
Reviewer Update
ARE YOU STILL OPEN FOR BUSINESS ???? I HAVE NOT HEARD FROM ANYONE ?!
AS
Alain S's update18 Mar 2025, 15:05
Reviewer Update
But yesterday you rep**** to say our account has been "successfully closed" ??
So not sure what to believe anymore ?!
AS
Alain S's update20 Mar 2025, 09:12
Reviewer Update
WE HAVE JUST FINSIHED CONSULTING WITH OUR ADVOCATE. HE HAS ADVISED ME THAT WE HAVE A VERY STONG CASE OF DEFAMATION. WE HEREBY GIVE YOU NOTICE TO REMOVE THE BLATANT LIES FROM WWW.HELLOPETER.COM BY CLOSE OF BUSINESS THURSDAY 20 MARCH 2025 OR FACE A DAMAGES CLAIM. YOU ARE TOTALLY DELUSSIONAL WITH YOUR PUBLIC STATEMENTS. WE HAVE ALL THE EMAIL EVIDENCE TO THE CONTRARY. PLEASE BE GUIDED ACCORDINGLY.
AS
Alain S's update20 Mar 2025, 12:25
Reviewer Update
YOUR ARROGANCE IS ASTOUDING !!!!
PayFast
PayFast's reply20 Mar 2025, 15:13
Official
Good day,  thank you for reaching out and sharing your concerns. We have removed the responses as requested. A member of our team, along with the relevant manager, will be in touch to arrange a meeting on Monday to discuss this matter further.  Please keep an eye out for our communication. Regards, The Payfast Team

Best regards,

AS
Alain S's update20 Mar 2025, 15:19
Reviewer Update
Hi

Thank you