Zero service

Pasyfast has gone downhill fast since they were bought out. Emails are not responded to. No one answers their support phone line. There's a pre-recorded message advising us to contact them on their online chat support - tried that but no one's available to help. A couple of weeks ago when I tried to contact them on their chat support, the agent just cut me off and refused to respond. I am currently investigating alternate payment gateways for the company I work at - we can't continue using a company like Payfast that has absolutely zero customer service.