SK
Susan K
1 reviews | Active since Mar 2023
23 Mar 2023, 08:54
ZERO customer service for their merchants
As a merchant running an ecommerce business and using PayFast they offer ZERO customer service when needing refunds to customers but they're happy to take their full commission upfront and do little for it. This space needs to be disrupted and soon.
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PayFast's replyOfficial
23 Mar 2023, 10:58Hi there Susan and thank you for reaching out to us. You should be able to process refunds for all successful payments made to you, via Payfast portal. If you are struggling with the refunds process/navigation, please reach out to our support team either via email, *** or simply call us on ***. We'll be more than happy to assist you.
Best regards,
PayFast's reply23 Mar 2023, 10:58
Official
Hi there Susan and thank you for reaching out to us. You should be able to process refunds for all successful payments made to you, via Payfast portal. If you are struggling with the refunds process/navigation, please reach out to our support team either via email, *** or simply call us on ***. We'll be more than happy to assist you.
Best regards,