KN
Kubashnee N
1 reviews | Active since Aug 2024
26 Aug 2024, 21:10
[##***##] Your ticket has been created
This has been dragging on for going on three months now and payfast will not give me my refund from mweb,I have been on the phone for hours and mweb and vumtel both have confirmed this is on payfasts side now , they email me and then don't respond no mater how many times I email them
Helpful (0)
Replies (7)0
Replies (7)KN
Kubashnee N's updateReviewer Update
27 Aug 2024, 05:41I'm frustrated I'm waiting two months for a refund but the turn around time is 15days its affecting my mental state because this os going no where
KN
Kubashnee N's update27 Aug 2024, 05:41
Reviewer Update
I'm frustrated I'm waiting two months for a refund but the turn around time is 15days its affecting my mental state because this os going no where
PayFast's replyOfficial
27 Aug 2024, 10:34Hi there, thank you for your patience. We understand your frustration regarding the delay in processing your refund and we apologise for the inconvenience this has caused.We want to let you know that we've escalated your issue to our support team to ensure it receives the necessary attention. We are actively working to resolve this matter as quickly as possible and will keep you informed of any progress.
Best regards,
PayFast's reply27 Aug 2024, 10:34
Official
Hi there, thank you for your patience. We understand your frustration regarding the delay in processing your refund and we apologise for the inconvenience this has caused.We want to let you know that we've escalated your issue to our support team to ensure it receives the necessary attention. We are actively working to resolve this matter as quickly as possible and will keep you informed of any progress.
Best regards,
KN
Kubashnee N's updateReviewer Update
27 Aug 2024, 11:19That's nonsense payfast keeps saying that but nothing gets resolved so just pay me before I take this matter up to the CICP
KN
Kubashnee N's update27 Aug 2024, 11:19
Reviewer Update
That's nonsense payfast keeps saying that but nothing gets resolved so just pay me before I take this matter up to the CICP
PayFast's replyOfficial
28 Aug 2024, 16:31Hi there,
We understand your frustration and sincerely apologize for the inconvenience. Please know that we’ve re-escalated your issue and brought it to management’s attention for further review. You can expect further feedback within the next 24 hours.
Thank you for your patience as we work to resolve this matter.
We understand your frustration and sincerely apologize for the inconvenience. Please know that we’ve re-escalated your issue and brought it to management’s attention for further review. You can expect further feedback within the next 24 hours.
Thank you for your patience as we work to resolve this matter.
Best regards,
PayFast's reply28 Aug 2024, 16:31
Official
Hi there,
We understand your frustration and sincerely apologize for the inconvenience. Please know that we’ve re-escalated your issue and brought it to management’s attention for further review. You can expect further feedback within the next 24 hours.
Thank you for your patience as we work to resolve this matter.
We understand your frustration and sincerely apologize for the inconvenience. Please know that we’ve re-escalated your issue and brought it to management’s attention for further review. You can expect further feedback within the next 24 hours.
Thank you for your patience as we work to resolve this matter.
Best regards,
KN
Kubashnee N's updateReviewer Update
30 Aug 2024, 10:55My ISP contacted me and according to them vuma had released the refund so why is payfast not returning my funds? The 24hours turn around time is up so tell me what do I do because you guys aren't paying me
KN
Kubashnee N's update30 Aug 2024, 10:55
Reviewer Update
My ISP contacted me and according to them vuma had released the refund so why is payfast not returning my funds? The 24hours turn around time is up so tell me what do I do because you guys aren't paying me
PayFast's replyOfficial
30 Aug 2024, 17:14Hi Kubashnee,
We apologise for the inconvenience you've experienced regarding your refund. We understand how frustrating this situation is. Our team is urgently investigating this matter. We are committed to resolving this as quickly as possible and will provide you with an update shortly. We appreciate your patience and understanding in this matter.
We apologise for the inconvenience you've experienced regarding your refund. We understand how frustrating this situation is. Our team is urgently investigating this matter. We are committed to resolving this as quickly as possible and will provide you with an update shortly. We appreciate your patience and understanding in this matter.
Best regards,
PayFast's reply30 Aug 2024, 17:14
Official
Hi Kubashnee,
We apologise for the inconvenience you've experienced regarding your refund. We understand how frustrating this situation is. Our team is urgently investigating this matter. We are committed to resolving this as quickly as possible and will provide you with an update shortly. We appreciate your patience and understanding in this matter.
We apologise for the inconvenience you've experienced regarding your refund. We understand how frustrating this situation is. Our team is urgently investigating this matter. We are committed to resolving this as quickly as possible and will provide you with an update shortly. We appreciate your patience and understanding in this matter.
Best regards,
KN
Kubashnee N's updateReviewer Update
30 Aug 2024, 17:23It's been a month if anything iv been patient don't you think?
I want my money!
I want my money!
KN
Kubashnee N's update30 Aug 2024, 17:23
Reviewer Update
It's been a month if anything iv been patient don't you think?
I want my money!
I want my money!