Wrong transaction on my account and no customer service from Payfast to correct their error even after numerous phone calls and emails

An amount of R525 was deducted from my bank account for a TAKEALOT.COM order to Payfast

I emailed Payfast, however I still haven't received any feedback on the matter

I then contacted Takealot and apparently a transaction to another merchant was made to the value of R273 and now there is only R252 remaining my account. However, I have not made any purchases using Payfast since Firday 13 September because this is not the first time I have had problems when paying with Payfast and I promised myself I will never use Payfast again!

Therefore it is impossible for another transaction to have been payed using the R525 paid to Payfast for the TAKEALOT.COM order.

I phoned Payfast and asked to please provide more information and the customer service representative said they will escalate the matter to their finance department, however still no feedback