KD
Kelly D
1 reviews | Active since Nov 2020
14 Aug 2024, 12:07
WORST SERVICE
I am owed a refund by these people for 3 months now I have had to chase them. I requested a refund via Vumatel and Payfast took a month to request my bank confirming letter. I have provided this over a month ago and I still don’t have my refund. The worst service I’ve experienced in my life. Not recommended!!!
Helpful (0)
Replies (6)0
Replies (6)
PayFast's replyOfficial
14 Aug 2024, 12:27Hi there and thank you for bringing this to our attention. We have escalated your query to our support team for further review. They are working on it, and we will keep you updated on the progress. Thank you for your patience. If you have any additional questions or concerns in the meantime, please feel free to reach out to us.
PayFast's reply14 Aug 2024, 12:27
Official
Hi there and thank you for bringing this to our attention. We have escalated your query to our support team for further review. They are working on it, and we will keep you updated on the progress. Thank you for your patience. If you have any additional questions or concerns in the meantime, please feel free to reach out to us.
KD
Kelly D's updateReviewer Update
16 Aug 2024, 09:33It’s been 2 days since writing this review and no one had reached out to me or processed my refund. VERY POOR SERVICE
KD
Kelly D's update16 Aug 2024, 09:33
Reviewer Update
It’s been 2 days since writing this review and no one had reached out to me or processed my refund. VERY POOR SERVICE
KD
Kelly D's updateReviewer Update
19 Aug 2024, 09:51Well your support has been giving you incorrect information. My query is not resolved, my email has not been responded to and my funds have not been refunded. I want my query resolved today!
KD
Kelly D's update19 Aug 2024, 09:51
Reviewer Update
Well your support has been giving you incorrect information. My query is not resolved, my email has not been responded to and my funds have not been refunded. I want my query resolved today!
PayFast's replyOfficial
19 Aug 2024, 10:09Hi there,
Thank you for bringing this to our attention. We apologize for the delay and any inconvenience this may have caused. Our support team has identified that your buyer profile is under your brother’s name, but the card details associated with the payment are yours. We're working closely with our finance team to process your refund as quickly as possible.Please know that we are actively addressing your issue and are committed to resolving it promptly. If you have any further questions or concerns, please feel free to reach out.
Thank you for bringing this to our attention. We apologize for the delay and any inconvenience this may have caused. Our support team has identified that your buyer profile is under your brother’s name, but the card details associated with the payment are yours. We're working closely with our finance team to process your refund as quickly as possible.Please know that we are actively addressing your issue and are committed to resolving it promptly. If you have any further questions or concerns, please feel free to reach out.
PayFast's reply19 Aug 2024, 10:09
Official
Hi there,
Thank you for bringing this to our attention. We apologize for the delay and any inconvenience this may have caused. Our support team has identified that your buyer profile is under your brother’s name, but the card details associated with the payment are yours. We're working closely with our finance team to process your refund as quickly as possible.Please know that we are actively addressing your issue and are committed to resolving it promptly. If you have any further questions or concerns, please feel free to reach out.
Thank you for bringing this to our attention. We apologize for the delay and any inconvenience this may have caused. Our support team has identified that your buyer profile is under your brother’s name, but the card details associated with the payment are yours. We're working closely with our finance team to process your refund as quickly as possible.Please know that we are actively addressing your issue and are committed to resolving it promptly. If you have any further questions or concerns, please feel free to reach out.
KD
Kelly D's updateReviewer Update
19 Aug 2024, 10:12He sent you an email from his email address requesting the refund and provided HIS bank confirming letter on his name attached to the email to the financial ops email as well. So what other excuses are you looking for to not refund my money???
KD
Kelly D's update19 Aug 2024, 10:12
Reviewer Update
He sent you an email from his email address requesting the refund and provided HIS bank confirming letter on his name attached to the email to the financial ops email as well. So what other excuses are you looking for to not refund my money???
KD
Kelly D's updateReviewer Update
19 Aug 2024, 12:20I want this resolved and the funds processed today. This has been going on for 3 months.
KD
Kelly D's update19 Aug 2024, 12:20
Reviewer Update
I want this resolved and the funds processed today. This has been going on for 3 months.