WORST experience plus I lost revenue

After having my account verified over email, I was still receiving abandoned checkout notices due to customers being unable to make payments. After logging in to my dashboard, I saw that my account had STILL not been verified. I upgraded to a merchant account, hoping that this verification process would be smoother. It's been over a week now, and I have yet to receive any feedback. Not only that, but I have tried the chatbot (somehow, their support team is NEVER online), direct email to the support team, as well as phone calls, and I have not received a single bit of feedback. Not only have I lost out on revenue due to an appalling lack of customer service, but I'm still waiting on feedback. This is honestly the worst experience I've had, and I'll be closing my account today. What an absolute waste of time, effort, AND money.