SZ
Siyabulela Z

1 reviews | Active since Jul 2024

30 Jul 2024, 13:45

Worst customer experience

Rating: 0/5 I'm extremely disappointed with Payfast's handling of my refund. It's been OVER 2 MONTHS since I paid for a service I never received, and I'm still struggling to get my money back.

Despite numerous attempts to contact their customer support, I've faced significant delays and unhelpful responses. Payfast's promised "protection" for buyers has fallen short, leaving me feeling frustrated and let down.

I urge Payfast to take responsibility for resolving issues like mine and improve their support for affected customers. Until then, I would caution others to be wary of using their services

0
Replies (1)
PayFast
PayFast's reply30 Jul 2024, 15:20
Official
Hi there, thanks for reaching out to us once more. The matter has been escalated previously and is currently being investigated. We have requested that urgent feedback be provided asap!