Why would my company trust you???

I signed up for Payfast to be able to accept online payments for my business. I sent the required documents for verification where they state it should take 3 working days for the verification process... It has been over a week now and still nothing... Sent an email to support, an automated response came back with a support ticket... 3 days later and not a word from support. I am definitely cancelling my account. How can Payfast expect people to join their company and put our finances in their hands, but the don't even have the decency to respond to customers??? Absolutely the worst thing a company can do. Clearly they are not as good as they used to be and clearly they don't care like they used to.