********* vetting from payfast.

Very disappointed in the prolonging of verification, it's been a month now and still no verification, we have been sending documents.

Dear Payfast by Network Support Team,

I am writing to express my concern regarding the prolonged verification process for my PayFast account

I created this account to enable secure online payments for our small business. All requested documentation was submitted promptly. However, after more than four weeks, the account is still pending verification.

We contacted support and were informed that an email had been sent on the 21st by Denvor. We have thoroughly checked our inbox and spam folders and can confirm that no such email was received. The only communication we received was a follow-up request to re-submit verification documents, which we have already done.

Additionally, we were informed that our business has been classified as a seller of branded items. This is incorrect. We do not sell branded goods. Our business consists of selling a variety of items—some handmade and others sourced from different suppliers. At no point during registration did we indicate that we sell branded products.

We have now been asked to complete a supplier verification process intended for businesses selling branded items. This requirement is not applicable to us and creates unnecessary obstacles. It is especially challenging for a small business like ours that is trying to grow and build trust with customers through secure payment solutions.

This situation is extremely frustrating and demotivating. We joined PayFast in good faith to support our business growth, yet the delays, incorrect classification, and lack of clear communication are hindering our progress.

I kindly request the following:

Immediate clarification on our account status Correction of our business classification Removal of any irrelevant verification requirements Urgent completion of the verification process

Please treat this matter as urgent. If it is not resolved promptly, we may have no choice but to escalate the issue further.

I look forward to your swift response