Very Very Bad Service Account pending verification

Very Very Bad Service One Moment My Account Is Fine The Next My Acount Is Closed Account pending verification.Customers Are Placing Orders And The Money Is Stuck Cant Get The Money.After Sending A Lot Of Emails Still No Replay From Payfast I Have Been Calling Them More Than 20 times No Answer Sometimes 40 To 60 Min On The Phone . And Still I Didnt speak To Anyone.I Have Been Chatting So Many Times With People ON there Website Every one Says They Will Sort It Out.i ask When They Can't Answer Me. Worse Company To Do Business With.We Pay For This Bad Service Very Expensive.