Very frustrating, worst service ever

No assistance, worst service I have ever experience. I made a payment for Takealot using PayFast. Had done so many times previously, but this time they did not pay Takealot. At first I thought the problem was with Takealot and contacted them, also very frustrating: They just reckonded it is my responsibility to proof payment, which I did. After 3 days I received an email with a 'ticket' from Payfast and a second email saying that Takealot was paid, but still looking at my order 'Payment awaiting'. So Takealot emailed me saying I must phone the agent at PayFast. I phoned PayFast and the agent said Takealot must phone them. I am the client, but they refused to give me any assistance. Will never use PayFast again. Even trying to get a contact number would have been impossible, was it not for Takealot giving me one. I am still 'awaiting' and my granddaughter will not receive her pram and doll on her birthday.