HT
Heine T
1 reviews | Active since May 2024
19 Mar 2026, 20:10
Verified Account Revoked Without Notification – Clients Unable to Pay
My Payfast account was verified and working, then suddenly revoked without any notification. Clients were unable to complete payments despite multiple attempts, which directly affected my business and active bookings. Support response has been slow and unclear.
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Replies (4)HT
Heine T's updateReviewer Update
20 Mar 2026, 09:53 Outstanding Support from Jade & Tyla-Jon at Payfas . I would like to specifically recognize Jade and Tyla-Jon at Payfast for their outstanding support and professionalism.While I have experienced challenges with the Payfast system, these two individuals stood out by being responsive, helpful, and willing to assist in resolving issues. They took the time to communicate clearly and ensured that my concerns were acknowledged and escalated where needed.It is clear that both Jade and Tyla-Jon are committed to providing excellent service and supporting clients effectively, even in challenging situations.They are a credit to the Payfast team.
HT
Heine T's update20 Mar 2026, 09:53
Reviewer Update
Outstanding Support from Jade & Tyla-Jon at Payfas . I would like to specifically recognize Jade and Tyla-Jon at Payfast for their outstanding support and professionalism.While I have experienced challenges with the Payfast system, these two individuals stood out by being responsive, helpful, and willing to assist in resolving issues. They took the time to communicate clearly and ensured that my concerns were acknowledged and escalated where needed.It is clear that both Jade and Tyla-Jon are committed to providing excellent service and supporting clients effectively, even in challenging situations.They are a credit to the Payfast team.
PayFast's replyOfficial
20 Mar 2026, 09:53Good day Hein, Thank you for taking the time to speak with me today. As discussed, the change to your postal code placed your account in an unverified status. Our Compliance team has successfully re-verified the account.
Should you require any further assistance, please feel free to contact our Support Team on ***.
Thank you.
Should you require any further assistance, please feel free to contact our Support Team on ***.
Thank you.
PayFast's reply20 Mar 2026, 09:53
Official
Good day Hein, Thank you for taking the time to speak with me today. As discussed, the change to your postal code placed your account in an unverified status. Our Compliance team has successfully re-verified the account.
Should you require any further assistance, please feel free to contact our Support Team on ***.
Thank you.
Should you require any further assistance, please feel free to contact our Support Team on ***.
Thank you.
HT
Heine T's updateReviewer Update
20 Mar 2026, 09:58 Hi Jade,Thank you for your assistance and for taking the time to speak with me today.I really appreciate your help in identifying the issue and getting my account re-verified. Your support made a big difference in resolving this matter.I must say, I wish I had been in contact with you from January — it would have saved a lot of time and unnecessary disruption on my side.Thanks again for your professionalism and assistance.
HT
Heine T's update20 Mar 2026, 09:58
Reviewer Update
Hi Jade,Thank you for your assistance and for taking the time to speak with me today.I really appreciate your help in identifying the issue and getting my account re-verified. Your support made a big difference in resolving this matter.I must say, I wish I had been in contact with you from January — it would have saved a lot of time and unnecessary disruption on my side.Thanks again for your professionalism and assistance.
HT
Heine T's updateReviewer Update
30 Mar 2026, 11:30 Hi Jade,Thank you again for your earlier assistance with the account verification issue.As you previously advised me to email you directly should I experience further problems, I did exactly that regarding the current payout issue.Unfortunately, despite following up by email, I have still not received a clear written response on the current matter.While there have been telephonic discussions, I am still awaiting factual written clarification on:
- when the pending payout will reflect in our Standard Bank account
- why only one transaction was processed
- why the second amount remains available but unpaid
HT
Heine T's update30 Mar 2026, 11:30
Reviewer Update
Hi Jade,Thank you again for your earlier assistance with the account verification issue.As you previously advised me to email you directly should I experience further problems, I did exactly that regarding the current payout issue.Unfortunately, despite following up by email, I have still not received a clear written response on the current matter.While there have been telephonic discussions, I am still awaiting factual written clarification on:
- when the pending payout will reflect in our Standard Bank account
- why only one transaction was processed
- why the second amount remains available but unpaid